We’re here to inform, advise and guide students on how to get the best outcome from university policies, processes and procedures. We offer guidance on processes like appeals, extenuating circumstances and changing course. We offer support to students facing sanctions or who are involved in disciplinary action. Students sometimes have other issues making their lives difficult, such as include mental health, finances or accommodation problems. We're not experts on these matters, so we put students in touch with the best local support for them.
When you contact us for advice we will open a secure case file for you and record your personal information, details of your enquiry and any advice given will be recorded and stored securely in line with the Data Protection Act 2018. Information will be used for statistical purposes only and will not identify you when compiling reports. If you do not wish for us to open a case file for you, you can opt out of this. However, this will limit the service we are able to provide you.
Please note that we aim to respond to enquiries within 3 working days.
Please provide us with as much information about your situation as you can, including any correspondence from the University relating to your enquiry. This will help us to provide more accurate advice.