We’re here to inform, advise and guide students on how to get the best outcome from university policies, processes and procedures. We offer guidance on processes like appeals, extenuating circumstances and changing course. We offer support to students facing sanctions or who are involved in disciplinary action. Students sometimes have other issues making their lives difficult, such as include mental health, finances or accommodation problems. We're not experts on these matters, so we put students in touch with the best local support for them.
When you contact us for advice we will open a secure case file for you and record your personal information, details of your enquiry and any advice given will be recorded and stored securely in line with the Data Protection Act 2018. Just Ask has a legitimate interest (Article 6 GDPR) in processing client data, including enquiry/case details. As such consent isn’t required when processing client’s data as part of their enquiry/case, unless special category data is being collected which isn’t integral to service provision, but can inform the Advice Service Manager of any trends. Information will be used for statistical purposes only and will not identify you when compiling reports. If you do not wish for us to open a case file for you, you can opt out of this. Please indicate that you wish to opt out when you contact us.
We are open between 10am and 4pm on weekdays. Please note that we aim to respond to enquiries within 3 working days.
Please provide us with as much information about your situation as you can, including any correspondence from the University relating to your enquiry. This will help us to provide more accurate advice.
If you need help in an emergency, click here.