I had a tough time during the exam period
Click here to see our advice on what to do if your exam performance was affected by personal matters.
- If you think your performance in the exam(s) was affected by personal matters (for example, illness or bereavement), it is really important that you submit extenuating circumstances to your School as soon as possible, so that they can be considered by the University before the relevant exam board meets.
- At the latest, you should submit extenuating circumstances within two working days of the last assessment you complete in the assessment period which is affected.
- Extenuating circumstances have to be submitted using an extenuating circumstances form: just having a chat with your personal tutor isn't enough.
- For more information on submitting extenuating circumstances, take a look at our guide.
- Don’t forget – you will need to make sure that the extenuating circumstances you submit need to cover every exam you consider was affected by your problems.
I was ill on the day of my exam and couldn’t go!
Click here for advice on what to do if you were sick on the day of the exam and couldn't attend.
- If your exam hasn't started yet, click here.
- You must tell your School as soon as possible if you're unable to attend an exam - for whatever reason. Ask them to tell you what information or form you need to submit.
- If there is a medical reason for you missing the exam and you need medical attention go to see a doctor. If you do go to see a doctor, you will need to get medical evidence to submit with your extenuating circumstances form.
- If you have to leave during an exam because of illness, or if you have missed an exam for any reason you must complete and return an Extenuating Circumstances form (see above)
I’m really worried I’ve failed...
Click here for advice on what to do if you're concerned that you failed your exam.
- Don’t panic! It’s really difficult to judge how you got on until you have your results. Try not to dwell on how you think you did.
- If you think that your performance has been affected by extenuating circumstances, fill in an extenuating circumstances form straight away.
- When you get your results, take on board any feedback and think about how you can improve going forward.
- If you have failed, you should be told if you have the option of re-sitting any failed units. If you’re concerned about the information you’re given by the University - or don’t understand what it means, you can speak to a Just Ask adviser.
I’ve been accused of cheating in the exam – help!
Click here for advice on what to do if you have been accused of cheating during an exam.
- If you are accused of cheating in an exam, we strongly recommend that you speak to a Just Ask adviser. Please keep copies of any correspondence you receive from the University, and show this to the adviser. This helps us to help you!
- Take a look at the University’s Examination Regulations – this will help you to understand what happens next.
I’m not happy with my results
Click here to see what to do if you aren't happy with your exam results.
Speak to your tutor to get some feedback and help you to understand why you got the grade you did.
- In some circumstances you can appeal against decisions made by the board of examiners regarding your exam. Just Ask have a booklet on academic appeals and can answer any questions you might have.
- The University will only consider appeals which are brought under the reasons for appeal specified in their Examination Regulations: you can’t just appeal because you think you should have got a better grade!
- If you want to appeal, we strongly recommend that you contact Just Ask as soon as possible.