The Best Student Life. Bristol SU

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Get in touch

We are a free, impartial advice service for University of Bristol Students. We specialise in academic advice such as appeals, extenuating circumstances, changing your course, and issues relating to your relationship with the University.

Get in touch with Just Ask

There are many ways we offer support:

Online: Fill in our online enquiry form or email us on bristolsu-justask@bristol.ac.uk. We can arrange video calls if required.

Phone: 0117 331 8634. If there is no answer, please leave a message and we will get back to your as soon as possible. Alternatively you can send us an email.

Drop in: We are based on 3rd floor of the Richmond Building on Queens Road in the main Bristol SU offices. 

Make an appointment: Email us at bristolsu-justask@bristol.ac.uk with your availablity. 

Our opening hours are 10am - 4pm, Monday - Friday.

For general enquiries about societies, networks or SU activities please contact bristol-su@bristol.ac.uk  or call 0117 331 8600.

Who are we?

Amanda
Advice Manager

Nicky
Advice Coordinator

Anne
Advice Coordinator

Laura
Advice Coordinator

Our team is led by Amanda Hazell, Advice Manager. We have three part time advisers: Anne, Laura and Nicky. Anne works on Mondays, Tuesdays, Wednesdays and Fridays. Laura works on Mondays, Tuesdays and Wednesdays. Nicky works on Wednesdays, Thursdays and Fridays.

We can help with any academic issues that you might face during your time at University of Bristol. This includes extenuating circumstances, plagiarism, appeals, complaints and more.

Our Policies

Service Standard
Confidentiality Statement 2019

When you contact us for advice we will open a secure case file for you and record your personal information, details of your enquiry and any advice given will be recorded and stored securely in line with the Data Protection Act 2018. Just Ask has a legitimate interest (Article 6 GDPR) in processing client data, including enquiry/case details. As such consent isn’t required when processing client’s data as part of their enquiry/case, unless special category data is being collected which isn’t integral to service provision, but can inform the Advice Service Manager of any trends.

Information will be used for statistical purposes only and will not identify you when compiling reports. If you do not wish for us to open a case file for you, you can opt out of this. Please indicate that you wish to opt out when you contact us.

We hold the Advice Quality Standard, which provides you with assurance that the we have met certain criteria that demonstrate a commitment to quality.

www.advicequalitystandard.org.uk