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Digital Helpline Volunteer

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About the role

Digital Helpline Volunteers are a national team of volunteers who assist our Helpline by offering support, advice, information, and signposting to sufferers and carers of sufferers of eating disorders. Supporting people of all ages and backgrounds you will be responding to emails from service users, web chats, and facilitating our nightly online support groups. Digital Helpline Volunteers operate remotely so you will need to have a quiet space in your home free from distraction to volunteer. To support you we will debrief with you at the start and end of every shift and offer you the opportunity to attend reflective supervision bimonthly. Our Helpline opening hours are Monday – Friday 12-8pm, Saturday, Sunday and Bank Holidays 4-8pm. We welcome applications from people with experience of eating disorders either through a personal experience, as a parent/carer or professionally. If you have personal experience of eating disorders, we ask you to meet our recovery criteria in order to safeguard your own wellbeing. We ask that you are recovered, have not displayed any symptoms of eating distress, nor received any treatment, therapy or counselling for eating issues for a minimum period of two years.
 

Requirements

  • A desire to help sufferers and carers of sufferers of eating disorders
  • Strong reliable internet access and good computer literacy
  • A successful DBS check
  • Supply two references who will be able to comment on your suitability for the role
  • Able to commit to two hours a week to volunteer
  • Able to commit to an induction training programme of four 90 minute sessions
  • Able to commit to bimonthly (every two months) supervision sessions

If you have suffered from an eating disorder to meet our recovery criteria

To find out more and to apply for this role please visit: https://www.beateatingdisorders.org.uk/digital-helpline-volunteer-4

Additional information Hide[-]

Required Role

Digital Helpline Volunteer

Key responsibilities

Supporting people of all ages and backgrounds you will be responding to emails from service users, web chats, and facilitating our nightly online support groups. Digital Helpline Volunteers operate remotely so you will need to have a quiet space in your home free from distraction to volunteer.

Mandatory SkillsHide[-]

  • Communication
  • IT, Computers and Web Skills
  • Listening
  • Problem solving
  • Team Work
  • Time Management
  • Self Management

Desirable Skills

  • Mentoring and counselling
  • Telephone

Skill to gain

  • Communication
  • Confidence
  • Initiative
  • Mentoring and counselling

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 01-08-2019

Start Time: 12:00 AM

  1.  
  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  1. MORNING
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  1. AFTERNOON
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  1. EVENING
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday
APPLY FOR THIS OPPORTUNITY Back

To one-click apply for this opportunity you need to have completed the following:

  • You need to have an active account on this website
  • You need to have an active volunteering account
  • You need to have fully completed the volunteering profile set-up