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Student Placement Visitor Services Volunteer

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Role Title:          

Student Placement Visitor Services Volunteer

 

Role Purpose:   

Visitor Services Volunteers play a key role in creating a welcoming and friendly museum experience, engaging with and inspiring our visitors by delivering first class customer service. 

 

Role Description:            

Are you a student who is required to undertake volunteering as part of your studies? Are you looking to work as part of a team providing excellent customer service? Are you passionate about museums, aviation or the tourism industry? If so we can offer you the opportunity to volunteer with us for one day a week for a minimum of 12 weeks. We have flexible shift options so you are able to fit your volunteering around your studies, and of course if you want to stay for longer than 12 weeks that’s fine too!

 

Volunteers will be working with the Visitor Services Team to enhance the visitor experience by engaging with visitors and by promoting museum products and activities.

 

Tasks will include but not be restricted to:

 

•             Welcoming visitors to the museum, checking and scanning tickets, managing queues, answering questions, gallery supervision

•             Encourage visitors to engage with interactive activities

•             Supervise activity tables and encourage engagement with object handling activities

•             Promote museum talks and tours

•             Be proactive in engaging with visitors and a willingness to share your museum stories

•             Providing additional support with other initiatives

 

By supporting the museums objectives, you will:

 

•             Enable people to participate in and learn about Bristol’s aviation history

•             Advance learning, skills and training

•             Conserve Bristol's aerospace heritage through engagement

•             Celebrate Bristol’s aerospace achievements and inspire a new generation

 

Role Reports to:              

Visitor Services Duty Managers and Volunteer Coordinator

 

Where:

 

Aerospace Bristol

Hayes Way

Patchway

Bristol

BS34 5BZ

 

When: 

Shifts are scheduled for 09:30 – 13:30, 11:30 – 15:30 and 13:00 – 17:00 (Summer opening hours) 12:00-16:00 (Winter opening hours) on any preferred day of the week (Mon – Sun). You can of course volunteer for the full day if you wish.

 

It would be most helpful to us if you were able to offer a minimum of one shift every week to volunteer.

 

Duration:            

The role will be reviewed regularly.

 

Requirements:

We are looking for people who:

 

•             Are passionate about providing a high level of customer service

•             Are enthusiastic and friendly

•             Enjoy interacting with museum visitors of all ages and backgrounds

•             Enjoy working as part of a team

•             Are willing to promote the museum and its activities

 

Please note no previous experience is required and full training will be provided. 

 

Commitment to You:    

•             Volunteers will receive training for the role prior to their first day in the galleries

•             We will welcome you to a team that is inclusive, welcoming and passionate about Bristol’s rich aerospace history

•             We will work with you to understand what you want to achieve from your volunteering and assist you in working towards those goals

•             We will listen to any ideas or suggestions that you might have

 

What’s in it for You:      

•             The opportunity to gain experience at an award winning museum

•             Gain new skills and experience within the heritage/tourism sector

•             The opportunity to meet new people and be part of a friendly and enthusiastic team

•             Work with our amazing collection of objects

•             Expand your knowledge of the aerospace industry and the important part that it has played in the lives of Bristol people. 

 

Why We Want You:       

Aerospace Bristol museum opened in 2017 and is home to the last Concorde ever built and the last to fly when it returned to its birthplace in 2003. Our vision is an aerospace museum, which inspires, entertains and informs through the understanding of, and engagement with, the stories and collections of Bristol’s aerospace industry – past, present and future. If you have a passion for planes, are enthusiastic about education, are mad for museums or are hoping to gain experience for employment then we want to hear from you.

 

Other:

•             Volunteers are asked to adhere to the terms of the volunteer agreement

•             Volunteers will be required to attend role specific training prior to commencing volunteering at the museum

•             Volunteers may be required to undertake a Basic Disclosure Check prior commencing their role.

 

Number of Vacancies:    Multiple

Application Deadline:     Ongoing

For more information and to apply please visit:   https://aerospacebristol.org/student-placement-visitor-services-volunteer

For enquiries please contact volunteering@aerospacebristol.org

 

 

 

Additional information Hide[-]

Required Role

Student Placement Visitor Services Volunteer

Key responsibilities

Visitor Services Volunteers play a key role in creating a welcoming and friendly museum experience, engaging with and inspiring our visitors by delivering first class customer service. Tasks will include but not be restricted to: • Welcoming visitors to the museum, checking and scanning tickets, managing queues, answering questions, gallery supervision • Encourage visitors to engage with interactive activities • Supervise activity tables and encourage engagement with object handling activities • Promote museum talks and tours • Be proactive in engaging with visitors and a willingness to share your museum stories • Providing additional support with other initiatives

Mandatory SkillsHide[-]

  • Positive attitude

Desirable Skills

  • Communication
  • Confidence
  • Listening
  • Non-discriminatory
  • Non-judgemental
  • Positive attitude
  • Public Speaking
  • Team Work
  • Time Management

Skill to gain

  • Communication
  • Confidence
  • Listening
  • Non-discriminatory
  • Non-judgemental
  • Presentation
  • Public Speaking

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 25-02-2020

  1.  
  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  1. MORNING
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  1. AFTERNOON
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  1. EVENING
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday

Location

Patchway, Bristol BS34 5BZ, UK
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