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Telephone Support Volunteer - Bristol

Details Hide[-]

Location: Warmley

Commitment: Minimum of 1 hour per week between Monday-Friday

About the role:

The aim of this role is to place the person at the centre of what we do and help them get through a crisis by offering positive encouragement, practical help and emotional support. The Independent Living Service Volunteer will be the 'point of contact' for the service user and will enable them to access the services they require to alleviate the crisis and move on with their lives. The Volunteer will support the person to meet their goals and outcomes. As an Independent Living Service volunteer the primary aim is to enable the service user to recover from their crisis and to receive practical and emotional support.

About the Team:
Sometimes a little help can go a long way.

The Independent Living (IL) & Crisis Response (CR)service (IL/CR) are dedicated to making the lives of vulnerable people that little bit better. We're a small team dotted all over the country that share the same goal - to help those that need it most.

From picking up groceries to helping out around the house, we're there to make a difference. There's nothing better than knowing the time we spent with someone made them feel safer, happier, and more able to deal with crisis.

About the person
We keep the service user at the heart of what we do, working to understand their needs and the difference we make. You need to have good interpersonal, diplomacy, communication and teamwork skills. Full training can be given for any necessary technical requirements. Also:

  • Sensitivity when working with people vulnerable to crisis and an interest in their well-being and regaining independence
  • An ability to provide patient, positive encouragement with the aim of helping people to help themselves
  • An understanding of the diverse physical needs of service users
  • Ability to work independently and as an effective member of a team
  • Willingness to attend volunteer induction and appropriate training for the role
  • Uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhering to the Society's Equal Opportunities Policy

This role requires a DBScheck to the appropriate level.

Tasks Included in this Role:

  • Weekly phone calls to service users to monitor and record their progress
  • Keeping someone company for a few hours at a time
  • Helping the person to regain independence by supporting them with practical tasks such as shopping, collecting prescriptions and light meal preparation  
  • Sitting with the service user and relieving the relative or carer of continuous care
  • Keeping paper records of contact and activities undertaken with the service user
  • Referring the service user to mobility aids and to other external services where appropriate

What We Offer:

  • The chance to work with a variety of different people from different walks of life and make a real difference to their lives
  • Recognition of the skills and experience you bring to the organisation with additional training given as required, so you can represent the Red Cross with confidence
  • A great opportunity to develop your existing skills and to gain new ones
  • The company of a warm and friendly team of like-minded people
  • Reimbursement of reasonable out-of-pocket expenses when on duty
  • Being a volunteer for the British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation.

Here's a little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes.
From hiring a wheelchair or dealing with loneliness,to adjusting to life in a new country - we're there when you need us. Our goal is to connect human kindness with human crisis.
We're part of the global Red Cross and Red Crescent Movement, and we believe in the power of kindness.

Connecting human kindness with human crisis

Additional information Hide[-]

Required Role

Telephone Support Volunteer - Bristol

Key responsibilities

Tasks Included in this Role: Weekly phone calls to service users to monitor and record their progress. Keeping paper records of contact and activities undertaken with the service user. Referring the service user to mobility aids and to other external services where appropriate.

Mandatory SkillsHide[-]

  • Communication
  • Initiative
  • Listening
  • Non-discriminatory
  • Non-judgemental
  • Positive attitude
  • Telephone

Desirable Skills

  • Confidence
  • Initiative
  • Interpersonal
  • Office IT (Word, Excel etc)
  • Planning and organising

Skill to gain

  • Administration and Clerical
  • Communication
  • Confidence
  • Interpersonal
  • IT, Computers and Web Skills
  • Listening
  • Mentoring and counselling
  • Office IT (Word, Excel etc)
  • Planning and organising
  • Practical
  • Problem solving
  • Team Work
  • Telephone

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 31-01-2020

  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday


Tower Rd N, Warmley, Bristol, UK

To one-click apply for this opportunity you need to have completed the following:

  • You need to have an active account on this website
  • You need to have an active volunteering account
  • You need to have fully completed the volunteering profile set-up