We want every student, staff member and visitor to have a positive experience with Bristol SU. That’s why we’re committed to offering high-quality services and an inclusive, safe, and welcoming environment for all.

On this page you’ll find clear information on how we work to keep our student community supported and the role you can play as a student to help it thrive. You’ll also find guidance on using our complaints procedure, links to our policies and documents and answers to common questions with helpful examples if you decide to make a complaint.

If you need extra support or have any questions, get in touch.

We will only be able to consider your complaint if it is:

• Related to Bristol SU (not University of Bristol), and;
• ideally within 14 working days (Mon – Fri) of the incident.